Online ordering is not yet available. We are preparing free collection and local delivery under the arrangements below. Please call 02 9982 2060 for current availability and advice.
Free click and collect
When online ordering opens, collection will be free from Dee Why Grand Pharmacy, Level 3, 834 Pittwater Road, Dee Why NSW 2099, Australia.
For in-stock products, we aim to have your order ready by the end of the next business day. Preparation days are Monday to Friday, excluding NSW public holidays. We will email you when it is ready. For prescriptions, timing depends on receiving the required prescription information and completing pharmacist checks. Please wait for our ready-for-collection email before travelling.
Collection is available Monday to Friday from 8 am to 6:30 pm and Saturday from 9 am to 2 pm. We are closed on Sundays and public holidays. All times are Sydney local time. Bring your order confirmation or order number so we can identify your order. Contact us if someone else will collect it for you.
Delays and unavailable products
If an item is unavailable or we expect a delay beyond the stated preparation timeframe, we will contact you with the available options. If we cannot supply an item you have paid for, we will arrange a refund or an alternative you agree to. Your rights under the Australian Consumer Law are not affected.
For urgent requirements, please call 02 9982 2060 before placing an order.
Local delivery
We are preparing local delivery at $10 per order to street addresses in NSW postcodes 2084, 2085, 2086, 2087, 2092, 2093, 2095, 2096, 2097, 2099, 2100, 2101 and 2102. Delivery days are Monday to Friday, excluding NSW public holidays. The order cutoff is 2 pm Sydney time, including daylight saving when applicable.
For in-stock orders accepted by the cutoff after payment confirmation and completion of any required prescription and pharmacist checks, we aim to deliver on the next business day. Orders meeting those conditions after 2 pm or on a weekend or NSW public holiday are processed on the next business day, with delivery targeted for the following business day.
For prescription orders, the timeframe begins only after the required checks and payment confirmation are complete. Submitting a prescription request or token does not by itself confirm supply or delivery timing. Prescription delivery requires pharmacist approval and suitable transport and handover arrangements for the medicine. We will contact you if stock, clinical or transport requirements affect timing.
Delivery is not yet available through the online shop.
Overseas orders and exports
We do not offer international shipping or arrange export of products. Online orders are fulfilled in Australia through collection at our pharmacy or a delivery area we expressly offer.
Order changes and support
To request a change or cancellation, contact us as soon as possible on 02 9982 2060 or dygrph@gmail.com and quote your order number. We will confirm whether the order can be stopped before dispatch or collection. Our refunds and cancellations policy explains the process and your rights.